AI sounds great until no one wants to use it
We came in with a clean pitch: an on-site AI agent to wipe out routine work. Partners weren’t buying it. They wrote it off as “just another tool.”
Research, IXD, Visual Design
1 week
1 PM, 1 Engs, 1 PD
We came in with a clean pitch: an on-site AI agent to wipe out routine work. Partners weren’t buying it. They wrote it off as “just another tool.”
Stats
Adoption
Lead quality
Time saved
To future-proof AI adoption, I:
Scalable AI framework
Consistency
Developed best practices
Better balance automation and human input.
Established feedback loops
Continuously refine AI responses.
Stats
Adoption
Lead quality
Time saved
“I love how the AI saves me 5h/day to get people truly interested in leases!”
“Very pleased with the platform. It seems easier compared to other ILSes and runs much faster.”
AI isn’t just about capability; it’s about credibility.
Even the most powerful automation won’t succeed if users don’t trust it. Transparency that we're using AI and management over AI drives adoption. By shifting the focus from “Look at what AI can do” to “Here’s how AI helps you”, we turned skepticism into engagement.